Frequently asked questions

If you have any question or queries please send an email to

You will get a reply within 2hours

We do our best to process bitcoin immediately we receive payment confirmation. We advise all our customers to give a 1hr wait after making payment into our bank account to receive bitcoin. .

If you have no received bitcoin after 2hours of making payment into our bank account, please send us a message at OR send us a message on whatsapp @  +447479959479

Transaction Number/batch is the description you used to make payment to us via your online banking. OR the payment reference on your teller if you did cash deposit. This is one of the ways we identify you have made payment

To Buy Bitcoin on bitkonga please follow the steps in the link below

Yes you can buy bitcoin without. Please provide your correct email address when making the order.

We do not process orders between 10am - 2pm on Sundays. Orders made during at this time will be processed after 2pm.